TLS LMS
CSR BHC-TLF Batch 8
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Course data
Work Readiness Skill Program
Announcements
Syllabus
Syllabus - 01. Effective Communication
Syllabus - 02. Workplace Etiquette & Grooming
Syllabus - 03. Resume Writing & Mock Interviews
Syllabus - 04. Presentation Skills & Public Speaking
Syllabus - 05. Analytical & Customer Service Skills
01. Effective Communication
Types of Communication
Effective Communication
Meeting strangers within a business or legal setting
Appropriateness
Semantic barriers / Cultural barriers
Organizational policy
Great communicators are intentional
Direct Communication Style
Influence of Communication Styles
Assertive Communication
Self Assessment Quiz
Communication Styles
Communicating Styles
Self Assessment Quiz
Non - Verbal Communication
How do you make a good first Impressions?
Building rapport
Breath Control
Voice Techniques
Listening Skills
Non - Verbal Communication
Non - Verbal Communication_2
Self Assessment Quiz
Group Discussion Skills
Group Discussion
Group Discussion Scenario
Group Discussion - part 5
Group Discussion - part 6
Self Assessment Quiz
Conducting meetings
Tips for Interviewees
Planning & Conducting Meetings
Elements to be included in minutes
Effective Public Speaking - part 1
Effective Public Speaking - part 2
Effective Public Speaking - part 3
Conducting an Interview
Public Speaking & Interview Skills- part 1
Public Speaking & Interview Skills- part 2
Self Assessment Quiz
02. Workplace Etiquette & Grooming
Why Etiquette
Introduction to Etiquette and Corporate Etiquette
Self Assessment Quiz
Clothing Etiquette
Clothing Etiquette-1
Clothing Etiquette-2
Clothing Etiquette-3
Clothing Etiquette-4
Self Assessment Quiz
Telephone/Mobile Phone Etiquette
Apply Proper Telephone Etiquette_Phase 1
Apply Proper Telephone Etiquette_Phase 2
Apply Proper Telephone Etiquette_Phase 3
Apply Proper Telephone Etiquette_Phase 4
Apply Proper Telephone Etiquette_Phase 5
Apply Proper Telephone Etiquette_Picture Inflection
Apply Proper Telephone Etiquette_Picture Tone
Exercise your Pitch & Tone
Apply Proper Telephone Etiquette_5Phase
Self Assessment Quiz
Personal Hygiene
Maintain Personal Health and Hygiene
Self Assessment Quiz
Health and Hygiene
Health and Hygiene
Self Assessment Quiz
Safety and Health
Safety and Health-1
Safety and Health-2
Safety and Health-3
Safety and Health-4
Self Assessment Quiz
Housekeeping
Housekeeping-1
Housekeeping-2
Housekeeping-3
Housekeeping-4
Self Assessment Quiz
Self Assessment Quiz
Managing Time effectively
Managing Time Effectively
Self Assessment Quiz
Time Management-Priority
Time Management-Priority
Self Assessment Quiz
03. Resume Writing & Mock Interviews
Resume Writing and Interview Skills
Writing : Resume
Planning a resume
Interview Skills
Interview Skills_2
Self Assessment Quiz
What should you discuss besides salary during an interview
Interview Process
Interview Skills
Overcoming Job Interview Anxiety
Self Assessment Quiz
Mid Assessment
Mid Assessment
04. Presentation Skills & Public Speaking
Presentation Skill
Presentation Skills
Presentation Skills_2
Presentation & Types of Presentation
Decision - Making during Presentation
Presentation - Exercise, Template, Example
Effective Presentation Techniques
Effective Body Language During Presentation
Tips to deliver an effective presentation
Merchandise Presentation
Public Speaking
public speaking
Who is afraid of Public Speaking
05. Analytical & Customer Service Skills
Customer
Know Your Customer
Customer Needs
Customer Wants
Diff between Wants and Needs, Asking Questions
Importance of Being Responsible, Personal Accoutability
Positive Environment, Conflicts and steps to resolve
Handling Conflict
Delighting Customer
Steps to Delighting Customer and What is Complaint
Responding to Criticism and Complaint solving Process
Negotiation Skills, What is Negotiation, Choosing Strategy
Types of Negotiating Behaviors
Influencing Skills and Stages
Developing English Skills for Interaction
Know Your Customer
Customer Needs
Customer Wants
Diff between Wants and Needs,Asking Questions
Importance of Being Responsible, Personal Accoutability
Positive Environment, Conflicts and steps to resolve
Handling Conflict
Delighting Customer
Steps to Delighting Customer and What is Complaint
Responding to Criticism and Complaint solving Process
Negotiation Skills, What is Negotiation, Choosing Strategy
Negotiating Behaviors
Additional Resources:
COMMUNICATION STYLE
NON VERBAL COMMUNICATION
CONDUCTING AND PARTICIPATING IN MEETINGS & DISCUSSIONS
OFFICE ETIQUETTE
Skills to Improve Your Workplace Etiquette
RESUME NOTES
Resume Writing Tips
Interview Skills
Interview Guide
Art of Public Speaking
Presentation Skill
INTRODUCTION TO CUSTOMER SERVICE
Forum for discussion
Click here to for Discussion Forum
Final Assessment
Feedback
Course Feedback
Completion Certificate
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CSR BHC-TLF Batch 8
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CSR BHC-TLF Batch 8
Summary
CSR BHC-TLF Batch 8
Skill Level
:
Beginner